Frequently Asked Questions

1. What is iEXprez?

iEXprez is a white-glove Memory Concierge service that transforms your cherished stories into professionally produced, custom songs for life’s milestones—engagements, weddings, showers, anniversaries, birthdays, reunions, and more.

2. How does the process work?
 

• Book your Memory Concierge call:  
  
   

• Schedule a friendly 15-minute call where we get to know the person or occasion you’re celebrating

• Share your stories: 
  You tell us your memories, inside jokes, special moments, and the vibe you want for the song—no forms or tech hassles.

• We create your custom song:  
  Our team turns your stories into original lyrics and a studio‑quality track.

• As a premium upgrade:
  Receive your Signature Keepsake. You get a digital version of your song and, with eligible packages, a **“SignaKeep” (Signature Keepsake) Card** featuring custom artwork, printed lyrics, and a Scan‑to‑Play QR code so the song can be played instantly from any phone.
  
   

3. What occasions is this good for?

Our custom songs and SignaKeep Cards are perfect for:

• Engagements & proposals 
• Weddings & vow renewals   
• Bridal & baby showers  
• Anniversaries  
• Birthdays  
• Retirements & farewells  
• Family reunions  
• Memorials & tributes  
• “Just because” gifts for someone special  

If it matters to you, we can make it sing.

 

4. What is the Memory Concierge call?
 

The Memory Concierge call is a relaxed 15‑minute conversation with one of our specialists. Instead of filling out forms, you simply talk.

 

5. What is a “SignaKeep” (Signature Keepsake) Card?

 

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The SignaKeep Card is a premium, physical keepsake that includes:
 

• Custom-generated cover art inspired by your stories  
• Your song’s lyrics printed inside  
• A Scan‑to‑Play QR code that instantly plays your song when scanned with a phone camera  
 

It’s designed to be both a meaningful gift in the moment and a timeless display piece.
 

 

6. How do we listen to the song?

 

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Your song can be played:

 

• Via a digital link we provide so you can share it with friends and family  
• Directly from any phone using the QR code on your SignaKeep Card  

• Through a Bluetooth speaker at events so everyone can listen together  

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No apps to download and no special tech skills required.

 

7. How much does it cost?

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​Our services start at $79 (USD). This base package includes:

• Your 1‑on‑1 Memory Concierge session  
• A professionally produced, custom digital song  
 

Premium upgrades are available, such as:

• Physical SignaKeep Cards  
• Framed artwork  
• 48‑hour rush delivery (when available)  

 

We’ll walk you through all options and pricing during your welcome session.

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8. What is the timeline? When will I receive my song?

Because each song is handcrafted, we ask for:

• A 7-day lead time to reserve your spot on our studio schedule  
• Once your session begins, your custom song and artwork are typically delivered within 3–14 days, depending on your package and any rush options  
 

If you have a specific event date, let us know so we can advise you on timing.


9. Do I need any special technical skills?
 

No. If you can answer a phone call and point your camera at a QR code, you’re all set.
 

• We guide you through every step  
• The QR code works with standard phone cameras 
• Playing through Bluetooth speakers is the same as playing any music from your phone  

10. Can I request changes to the song?

Yes. We want your song to feel just right.
• You’ll receive a preview of your song lyrics.  
• You can request reasonable edits (e.g., small lyric or style tweaks) depending on your package.  
• We refine the track to make sure it truly reflects your story  
 

 
11. How are payments handled?

Your initial $79 secures:

• Your consultation  
• The start of the creative process for your custom song
 

Any physical upgrades (SignaKeep Cards, framed art, rush options) and remaining balances are settled after you’ve heard and approved your song preview.
All prices are presented in USD.

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Simple Checkout via PayPal

✔️ All major credit cards accepted

✔️ Secure encryption for your protection

✔️ No PayPal account required—simply select "Pay as Guest

Helpful Hint: "When the payment screen opens, look for the button that says 'Pay with Debit or Credit Card.'

If you don't wish to log in to a PayPal account."

 

 

12. What is your cancellations & refunds policy?

For Original Custom Song orders, cancellations and refunds are not permitted once the order is accepted and work has begun with the assigned specialist. Because each song is custom-created from your stories, all sales are final.

If, in the rare event, we are unable to fulfill an Original Custom Song order due to the specialist unavailability, you will be entitled to either:

• A full refund of the purchase price, or 
• The equivalent amount in site credits for future use.  

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This policy ensures our specialist are fairly compensated for their time while still protecting you in cases where we cannot complete your order.

 
12. How do I get started?

 

• Visit iEXPrez.com and:

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• Explore our service and examples  

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• Book your Memory Concierge call  
   

 
 

 

13. Reserve your date so we can begin crafting your custom song and keepsake.

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